Privacy Policy

Kaswan Technical Services LLC ("we", "us", "our") is committed to protecting the privacy of our customers, website visitors and business contacts. This Privacy Policy explains how we collect, use, disclose and protect personal data and describes your rights. Effective date: September 5, 2025.

1. Scope & Applicability

This policy applies to personal data collected by Kaswan Technical Services LLC through our website (https://kaswantech.com), by phone, email and in-person interactions in relation to our services (including bathroom renovation and related building services) and to data collected from job applicants, suppliers and other business contacts.

2. Key Principles

• Lawfulness, fairness & transparency: We process personal data lawfully and transparently.
• Purpose limitation: We collect data only for specified, explicit and legitimate purposes.
• Data minimization: We retain only data that is adequate, relevant and limited to what is necessary.
• Accuracy: We take reasonable steps to keep data accurate and up to date.
• Storage limitation: Data is kept no longer than necessary for the purpose.
• Integrity & confidentiality: Appropriate security measures protect personal data from unauthorized access, disclosure or loss.

3. Personal Data We Collect

Depending on your interaction with us, we may collect:

• Identity & contact: full name, company name, postal address, phone number, email address.
• Project details: service preferences, project address, preferred site-visit times, budget range, photos or plans you share.
• Transactional: quotes, invoices and payment details (note: full payment card details are captured only by our payment provider, not stored by us).
• Technical & usage: IP address, device/browser information, pages visited, interactions, cookies and analytics data.
• Communications: records of correspondence (email, phone notes, messages) and support requests.
• Employment & contractor: CVs, references and background check details for applicants or contractors when applicable.

4. How We Collect Data

• Directly from you via website forms, emails, phone calls, site visits and contracts.
• Automatically via cookies, server logs and analytics tools when you use our website.
• From third parties (with your consent or where permitted) such as suppliers, subcontractors, publicly available sources and payment processors.

5. Legal Bases for Processing

We rely on one or more of the following legal bases to process personal data (as applicable):

• Consent: where you have freely given consent for a specific purpose (you may withdraw consent at any time).
• Contractual necessity: to perform a contract with you (for example to provide renovation services or produce a quote).
• Legal obligation: to comply with law or regulatory requirements.
• Legitimate interests: for our legitimate business purposes (e.g., fraud prevention, improving services), provided your interests do not override ours.

6. Purposes of Processing

We use personal data to:

• Respond to enquiries, prepare and send quotes and arrange site visits.
• Deliver contracted services: planning, procurement, construction, inspections and aftercare.
• Process payments, invoices and manage accounts.
• Manage job applications and contractor relationships.
• Improve and personalise our website, marketing and communications (with consent where required).
• Comply with legal obligations and defend legal claims.

7. Cookies & Tracking

We use cookies and similar technologies to operate our site and improve user experience. This may include:

• Essential cookies required for site operation.
• Performance & analytics cookies to understand usage and improve the site.
• Functional cookies to remember preferences.
• Advertising or targeting cookies (used only with consent where required).

You can manage cookie preferences through your browser settings and any cookie banner controls on our website.

8. Sharing & Disclosure

We may share personal data with:

• Service providers: e.g., payment processors, IT & hosting providers, analytics and CRM platforms under contract to process data on our behalf.
• Subcontractors: tradespeople and suppliers working on renovation projects.
• Legal & regulatory bodies: where required by law or to protect legal rights.
• Acquirers: in connection with any business sale, merger or reorganization (with appropriate safeguards).

We require third parties to implement appropriate safeguards. We do not sell personal data to third parties.

9. International Transfers

Where personal data is transferred outside the UAE, we will ensure an adequate level of protection by:

• Transferring only to countries with adequate safeguards, or
• Using standard contractual clauses or other lawful transfer mechanisms, or
• Obtaining your explicit consent where required.

10. Data Retention

We retain personal data only as long as necessary for the purpose collected, or to meet legal, regulatory or accounting requirements. Typical retention examples:

• Enquiry & quote records: up to 2 years after final contact (unless longer retention is justified).
• Project records (contracts, warranties): 7 years to meet contractual & regulatory needs.
• Employment & contractor records: per applicable employment and tax laws.
• Marketing consents: until consent is withdrawn.

Specific retention periods may vary; contact us if you need details about particular data.

11. Security

We deploy appropriate technical and organisational measures such as access controls, encryption at rest and in transit where appropriate, regular backups, secure development practices and staff training to protect personal data. However, no system can be guaranteed 100% secure—if you suspect a breach concerning your data, contact us immediately (see Contact section).

12. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will:

• Assess and contain the incident promptly.
• Notify the UAE competent authority and affected individuals in line with applicable law and reasonable timelines (typically without undue delay).
• Provide guidance on steps individuals can take to protect themselves.

13. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where processing is no longer necessary or consent is withdrawn.
• Request restriction of processing.
• Object to processing (including direct marketing).
• Request portability of your data in a structured, commonly used machine-readable format where applicable.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact privacy@kaswantech.com or use the postal address below. We will verify identity and respond to requests in accordance with applicable law. We aim to reply within 30 days; complex requests may take longer but we will communicate any extension.

14. How to Submit a Complaint

If you have a concern about how we process your data, please contact us first at privacy@kaswantech.com. You may also lodge a complaint with the UAE Data Office or other competent supervisory authority if you remain unsatisfied with our response.

15. Data Protection Officer (DPO)

We have appointed a DPO (or privacy contact) to oversee compliance:

16. Children

We do not knowingly collect or process personal data of children under 13. If you believe we have such data, please contact us and we will take steps to delete it promptly.

17. Third-Party Links & Services

Our site may contain links to third-party websites and services. This Privacy Policy does not cover third-party practices. Review their privacy notices before providing personal data.

18. Automated Decision-Making & Profiling

We do not use automated decision-making that has legal or similarly significant effects on individuals. If we implement profiling or automated decisions in future, we will inform affected individuals and, where required, obtain consent or provide opt-out mechanisms.

19. Changes to this Policy

We may update this policy for legal, technical or business reasons. We will publish the revised policy on our website with a new effective date. Continued use of our services after updates constitutes acceptance of the updated policy.

20. Contact & More Information

If you have questions, wish to exercise your rights, or want more detail on our processing activities, contact us:

Email: privacy@kaswantech.com
Postal: Kaswan Technical Services LLC, Dubai, UAE